Knowledge management (KM) platform Knowmax offers AI-powered features to enhance customer interaction and communication. The platform provides a number of tools, including decision trees, visual device instructions, learning management, and knowledge base software, to streamline complicated corporate processes and improve client self-service options.
The AI features of the platform allow for quicker and more customised assistance, optimising agent workflows and enhancing customer experience. The Knowmax platform is intended to eliminate siloed information and rapidly provide relevant data across touchpoints, hence creating a single source of truth for enterprise-wide knowledge.
The platform uses a search engine similar to Google, cognitive decision trees, and visual instructions to streamline service, automate response handling, and simplify troubleshooting procedures.
To enable individualised solutions at scale, Knowmax’s knowledge management solutions have been adopted by a number of industries, including e-commerce, telecom, healthcare, and finance.
The platform offers a number of resources for firms to learn more about knowledge management and its advantages, including implementation manuals, case studies, ebooks, and whitepapers.
Knowmax wants to help organisations manage knowledge effectively, provide a seamless customer experience, and effectively and economically increase staff knowledge and competence.