An eCommerce platform driven by AI called DigitalGenius was created to automate customer support procedures, improve the customer experience, and cut expenses. It has capabilities like AI picture recognition, text recognition technologies, and 60+ pre-built use cases for eCommerce that are tailored exclusively for eCommerce and retail organisations.
The platform has an integrated dashboard for analytics and reporting, as well as integrations with carrier and eCommerce systems. It is multilingual, cross-channel, and customised to the company’s brand.
In order to offer shorter response times, quicker resolutions, and greater CSAT scores, DigitalGenius uses AI to automate responses to frequent customer inquiries.
The platform is made to manage a variety of customer care tasks, such as updating the courier, CRM, and CMS, answering questions about purchases, and cancelling orders.
Numerous well-known businesses, including G-STAR RAW®, QUIKSILVER, and SKULLCANDY, have used DigitalGenius and have reported impressive reductions in average resolution time, first reply time, and CSAT scores.
With assistance from subject-matter experts, the platform delivers a completely managed deployment. In order to deliver a smooth customer experience and keep consumers, DigitalGenius is an AI solution that grows and learns from every interaction inside the customer network.