The AI customer service tool from Netomi offers an innovative platform that goes beyond conventional chatbots to give enterprise-level organisations automated customer service and support.
By automatically addressing up to 80% of routine customer inquiries in real-time, the technology attempts to take care of the clients that businesses have fought so hard to gain.
An array of tools, including conversational AI, email resolution, chat interfaces, and webforms, are included in Netomi’s AI customer support offering. The product from Netomi says it will enable a 90% ticket resolution rate and 5x more capacity for the support team.
Additionally, the tool offers customer support in more than 100 languages. The tool’s capacity to interact with all customer communication programmes and back-end business systems is one of its important characteristics because it enables end-to-end deep conversational channel integration with existing platforms.Deep learning technology is used by the AI system driving Netomi’s customer service offering to build a distinctive customer intent model combining historical context and current sentiment analysis for greater customer satisfaction rates.
The AI can function in co-pilot and autopilot modes, taking on the roles of an autonomous or supportive agent and improving customer service personnel’ processes.The conversational AI-powered solution from Netomi also delivers omnichannel conversation capabilities, enabling clients to communicate via voice, SMS, email, chat, and other messaging and messaging apps.