Galeby is a clever AI-powered application that increases the effectiveness of customer care by utilizing pre-designed templates to respond to repetitive customer service inquiries two times faster.
The technology integrates with numerous applications, including Freshdesk and Crisp, and offers direct support when necessary. Galeby enables users to establish templates for frequently sent messages with the aim of personalizing customer service. When a customer query is received, Galeby then examines the user’s list to select the most appropriate response.
The tool requires users to open their preferred support app, select the best response offered by Galeby using a shortcut, and then send it. Users can personalize messages using the tool’s unique reply generator and real-time data input from their app.Galeby is perfect for independent creators who want to stay in touch with their audience but are inundated with tiresome messages.
If you want individualized help, routinely respond to the same questions, and your consumers don’t read your FAQ, the tool is for you.
It is ineffective, however, for those who want to completely automate customer assistance, have few clients, don’t mind spending time on routine questions, or get fewer than three customer messages every day.The tool costs $14.98 a month while it is in beta testing. After new features are added, the price may go up, but beta testers will receive lifetime discounts.
If a user does not find the tool useful, they may also request a refund.