Sapling is an AI messaging assistant created to boost customer-facing employees’ efficiency and response quality. It connects with well-known messaging services and CRMs to offer agents real-time options for personalised responses.
With a single click, Sapling SuggestTM can get pertinent answers from a team response bank, and Autocomplete EverywhereTM offers deep learning-powered autocomplete suggestions on all messaging platforms.
Using a machine learning algorithm that has been trained on millions of English sentences, Sapling also detects 60% more language quality faults than other spelling and grammar checkers.
With the help of a snippet library, text expansion shortcuts, and natural language processing, Sapling also makes it possible for teams to share expertise.
In addition, it offers best-in-class omni-channel support and enterprise security, including PII redaction, TLS and AES-256 data encryption, and SSO and MFA for managing end-user identities.
Installation is quick and easy with a 90% acceptance rate and two-click provision. Overall, Sapling gives teams a better and more optimised omni-channel customer experience, better professional messaging, quicker response and handle times, and increased customer satisfaction.
Managers enhance their efficiency and language quality while gaining conversational insights to coach and prepare teams.