An AI integration tool called Aide makes it possible for customer support employees to work more productively by giving them a smart overview of customer problems, facilitating quicker response times, and boosting customer happiness.
Aide recognises prevalent problems and proposes solutions for quicker answers using machine learning technologies and intelligent ideas. With the help of the tool’s inbound analytics, teams may identify areas for improvement, develop better products, and develop resolution strategies for persistent problems.
Aide’s models get better over time, which translates to the tool expanding its coverage without the need for labelling and adapting to data changes for ongoing development.Aide’s advantages include streamlining processes, lowering repetition, saving time, and hastening the onboarding of new agents.
The platform proposes solutions for every conversation and displays knowledge from Front and Zendesk. Its AI suggestions make new agents productive right away, encouraging consistency and adherence to SOPs.
When a message is received, Aide’s intelligent suggestions start to automatically surface solutions for each problem. The platform also has knowledge management features, allowing teams to exchange and organise knowledge while keeping it current and convenient for when it’s needed.
Aide provides sophisticated tools to enable people in understanding and influencing their environment.