An AI-powered customer service assistant named Parabolic is intended to speed up ticket resolution. It is created to be integrated with currently available ticketing programs like Intercom, Zendesk, and Helpscout, and it is educated using user support data.
It can automatically write responses that are both customer-specific and generalizable based on the user’s purpose. Multiple back-and-forths can be navigated, upsells and cross-sells can be added based on customer pain points, incoming questions can be automatically categorized, and all previous responses can be automatically indexed.
Even infrequently asked questions (RAQs) can be answered by Parabolic with just one match in a previous exchange or knowledge base. For its AI assistant, Parabolic Intel Corp. offers a privacy statement, terms of service, and pricing.