A potent AI tool called Yuma AI Ticket Assistant is used to speed up customer assistance procedures. It automatically drafts responses to customer enquiries and connects with help desk software like Gorgias.

Yuma has the ability to generate conversation thread summaries, change the writing style, and translate automatically into 15 other languages. Additionally, it retrieves current data from Shopify pages and products, enabling agents to deliver precise, customized responses that meet business needs.

To reduce time and increase the efficiency of the support team, Yuma offers a one-click “reply & close ticket” feature that is supported by a Knowledge Base. A mailing list is accessible to sign up for updates on new product releases and features, and there is a 7-day free trial available to get started.