OneContact Suite is a collaborative omnichannel contact centre software that promises to equip contact centres with simple AI capabilities to improve customer interaction.
By combining CRM, voice analytics, and other cutting-edge features like gamification, workforce optimisation, and agent scripting, the platform is intended to streamline customer interactions.
OneContact Suite also provides call centre as a service (CCaaS) and cloud PBX solutions with intelligent routing, IVR, and bot self-service options.
OneContact Suite enables effective management of voice, video, email, instant messaging, and social media channels through a single interface and offers extensive reporting and quality monitoring features in real-time.
Any browser can access the web-based software, which has intelligent routing capabilities that match customers with the most qualified agents. OneContact Suite also offers tools for speech analytics to enhance overall performance, as well as voice and screen recording capabilities.
The software also features CRM connections and extensive connectivity possibilities, making it simple to link other corporate apps. OneContact Suite is an all-inclusive collaborative contact centre software that enables companies of all sizes to improve customer interactions and streamline their operations.