With the help of the low-code CX platform Kodif, non-technical teams may create effective customer experience (CX) flows, run tests, and conduct experiments.

It is run on GPT-4 and ChatGPT, which offer AI capabilities for automating customer assistance. To enable agents to deliver consistent and error-free customer service, the platform provides an AI Agent Assistant, self-service alternatives, and processes. This increases CSAT, decreases onboarding time, decreases handle time, and increases deflection rates.

Refund, WISMO, proactive outreach, subscription management, risk & fraud prevention are just a few of the unique use cases that Kodif offers. Kodif’s guided automated processes assist agents in prioritizing high-value clients and concentrating on critical problems.

The platform is HIPAA compliant and AICPA SOC certified, among other strict data security procedures.According to Kodif, their low-code CX platform has resulted in a 25% reduction in average onboarding time, a 40% reduction in average handle time, a 30% increase in average deflection rate, and a 93% improvement in average CSAT for self-service.

Byte, Reservebar, and Good Eggs are used in case studies by Kodif to show how their technology has been successfully implemented. Kodif offers the option to schedule a demo and provides phone and email numbers for getting in touch.

Additionally, the platform makes use of both necessary and tracking cookies to track user behavior.