An AI-powered tool called ChatGPT for HelpScout generates automated draft responses for HelpScout support requests. After being integrated with HelpScout, the technology examines prior responses provided by the support staff and picks up on the tone, writing style, and context to provide the most effective draft response for each incoming message.
The application gives users the option to send the created draft as is or alter it. By allowing quick responses from an instruction in the chrome extension, ChatGPT for HelpScout further simplifies the response procedure.
The tool has two pricing tiers: the Startup plan, which costs $29 per month, and the Business plan, which costs $99 per month. The first 50 drafts of the trial are free.
The Startup plan offers training on the user’s 500 most recent replies, access to the Chrome extension, and 100 draft replies. On the other side, the Business plan offers more scalability, 500 draft replies, access to the Chrome extension, and training on the user’s 5,000 most recent replies.
Support staff members can reply to customer support tickets more quickly and efficiently by using ChatGPT for HelpScout. The technology improves response times and provides accurate responses while freeing up employees to work on other customer care activities by using AI to automate crafting replies.