SupportGPTTM, a generative AI platform from Forethought, automates customer support procedures to boost their effectiveness and reduce costs.

Large language models (LLMs) are used by the platform to precisely predict consumer enquiries and deliver pertinent answers fast and accurately. The platform has a number of features, such as Solve, which automates responses to frequent queries across all channels; Triage, which enriches cases with sentiment and intent before prioritising and routing them according to urgency; Assist, which uses generative AI to arm agents with pertinent knowledge and suggested responses; and Discover, which enables businesses to measure ROI, spot gaps in their processes, and monitor performance in real time.

The generative AI developed by Forethought is intended to improve customer service in a variety of sectors, including e-commerce, SaaS, FinTech, and more.